{"id":5475,"date":"2021-10-01T13:01:38","date_gmt":"2021-10-01T13:01:38","guid":{"rendered":"https:\/\/the7.io\/business-advisors\/?page_id=5475"},"modified":"2025-07-29T06:31:48","modified_gmt":"2025-07-29T06:31:48","slug":"politique-de-garantie","status":"publish","type":"page","link":"https:\/\/rjoytek.com\/fr\/politique-de-garantie\/","title":{"rendered":"Politique de Garantie"},"content":{"rendered":"<p><strong>Date d'effet : 21 octobre 2021<\/strong><br><strong>S'applique \u00e0 :<\/strong> Tous les produits mat\u00e9riels fabriqu\u00e9s ou fournis par <strong><strong>RJY Display\u00ae<\/strong><\/strong><\/p>\n\n\n\n<p>Nous garantissons la fiabilit\u00e9 et la performance \u00e0 long terme de nos modules d'affichage, assemblages d'\u00e9crans tactiles et solutions d'interface embarqu\u00e9es. Nous offrons une <strong>garantie limit\u00e9e standard de 12 mois<\/strong> sur la plupart des produits, sauf indication contraire dans le contrat de vente ou la fiche technique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-warranty-coverage\" style=\"font-size:26px\">Couverture de la garantie<\/h2>\n\n\n\n<p>Cette garantie couvre <strong>les d\u00e9fauts de mat\u00e9riaux et de fabrication<\/strong> dans des conditions d'utilisation normales pendant la p\u00e9riode de garantie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-covered-components\">Composants couverts :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Panneaux TFT LCD (TN\/IPS\/transflectif)<\/li>\n\n\n\n<li>Panneaux tactiles capacitifs\/r\u00e9sistifs<\/li>\n\n\n\n<li>Couches de collage optique (OCA\/LOCA)<\/li>\n\n\n\n<li>C\u00e2bles FPC, connecteurs et cartes d'interface (s'ils sont fournis par nous)<\/li>\n\n\n\n<li>Circuits int\u00e9gr\u00e9s : pilotes d'affichage, contr\u00f4leurs tactiles et circuits int\u00e9gr\u00e9s<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-covered-conditions\">Conditions couvertes :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pixels d\u00e9fectueux d\u00e9passant les seuils de la norme ISO<\/li>\n\n\n\n<li>Dysfonctionnement ou perte de d\u00e9tection du contr\u00f4leur tactile<\/li>\n\n\n\n<li>D\u00e9faillance du r\u00e9tro\u00e9clairage (non m\u00e9canique)<\/li>\n\n\n\n<li>Instabilit\u00e9 de l'interface due \u00e0 un d\u00e9faut du circuit interne<\/li>\n\n\n\n<li>D\u00e9laminage ou voile du collage (dans la plage de temp\u00e9rature nominale)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Exclusions de la garantie<\/h2>\n\n\n\n<p>La garantie ne couvre <strong>stockons<\/strong> pas les dommages ou d\u00e9faillances caus\u00e9s par :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une int\u00e9gration ou un montage incorrect dans les syst\u00e8mes h\u00f4tes<\/li>\n\n\n\n<li>Une surtension, une polarit\u00e9 invers\u00e9e ou une d\u00e9charge \u00e9lectrostatique au-del\u00e0 des sp\u00e9cifications<\/li>\n\n\n\n<li>Une contrainte m\u00e9canique, une flexion, un impact ou un mauvais traitement physique<\/li>\n\n\n\n<li>Une utilisation en dehors des limites de temp\u00e9rature\/humidit\u00e9 sp\u00e9cifi\u00e9es<\/li>\n\n\n\n<li>Des modifications, des soudures ou des r\u00e9parations non approuv\u00e9es<\/li>\n\n\n\n<li>Le vieillissement naturel, une l\u00e9g\u00e8re r\u00e9duction de luminosit\u00e9 ou un d\u00e9calage de couleur<\/li>\n<\/ul>\n\n\n\n<p>Les produits personnalis\u00e9s (ex. verre de couverture imprim\u00e9 avec logo, modifications des dispositions FPC) ne sont couverts qu'en cas de d\u00e9fauts confirm\u00e9s des mat\u00e9riaux ou du processus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">P\u00e9riode de garantie<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dur\u00e9e standard : <strong>12 mois<\/strong> \u00e0 compter de la date d'exp\u00e9dition<\/li>\n\n\n\n<li>Pour les projets \u00e0 long cycle de vie ou par accord sp\u00e9cial, <strong>des garanties \u00e9tendues (18\u201336 mois)<\/strong> peuvent \u00eatre arrang\u00e9es au moment du devis<\/li>\n<\/ul>\n\n\n\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 votre facture, bordereau d'exp\u00e9dition ou contrat pour v\u00e9rifier la dur\u00e9e de garantie applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Comment soumettre une r\u00e9clamation en garantie<\/h2>\n\n\n\n<p>Si vous rencontrez un probl\u00e8me avec un produit pendant la p\u00e9riode de garantie, veuillez contacter <strong>votre responsable commercial attitr\u00e9<\/strong> directement. Il coordonnera avec notre \u00e9quipe d'ing\u00e9nierie interne pour \u00e9valuer le probl\u00e8me et vous guidera pour les \u00e9tapes suivantes.<\/p>\n\n\n\n<p>Pour faciliter un support efficace, veuillez pr\u00e9parer les informations suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de bon de commande ou r\u00e9f\u00e9rence de facture<\/li>\n\n\n\n<li>Num\u00e9ro de pi\u00e8ce du produit et num\u00e9ro de lot (si disponible)<\/li>\n\n\n\n<li>Description du probl\u00e8me, incluant l'environnement d'utilisation<\/li>\n\n\n\n<li>Photographies ou vid\u00e9os montrant clairement le d\u00e9faut<\/li>\n<\/ul>\n\n\n\n<p>Notre \u00e9quipe commerciale et technique \u00e9valuera conjointement le probl\u00e8me dans un d\u00e9lai de <strong>3 \u00e0 5 jours ouvrables<\/strong>, et vous informera si le cas est \u00e9ligible \u00e0 une r\u00e9clamation en garantie.<\/p>\n\n\n\n<p>Veuillez ne renvoyer aucun produit avant d'avoir re\u00e7u des instructions \u00e9crites de notre \u00e9quipe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">R\u00e9solution de la garantie<\/h2>\n\n\n\n<p>Une fois le probl\u00e8me v\u00e9rifi\u00e9 comme \u00e9tant couvert par la garantie, nous organiserons la solution la plus appropri\u00e9e en fonction du calendrier du projet et de la disponibilit\u00e9 du produit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9paration<\/strong> \u2013 Lorsque c'est r\u00e9alisable et dans un d\u00e9lai raisonnable<\/li>\n\n\n\n<li><strong>Remplacement<\/strong> \u2013 Par une unit\u00e9 identique ou fonctionnellement \u00e9quivalente<\/li>\n\n\n\n<li><strong>Compensation financi\u00e8re<\/strong> \u2013 Dans des cas sp\u00e9cifiques tels que les articles arr\u00eat\u00e9s ou les retards volumineux<\/li>\n<\/ul>\n\n\n\n<p>Tous les arrangements seront coordonn\u00e9s par votre contact commercial. Les remplacements sous garantie ne renouvellent ni ne prolongent la p\u00e9riode de garantie d'origine.<\/p>\n\n\n\n<p>Pour les produits en grand volume ou personnalis\u00e9s, un retour de lot partiel ou une assistance technique sur site peut \u00eatre propos\u00e9 selon votre localisation et le stade d'int\u00e9gration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Limitation de responsabilit\u00e9<\/h2>\n\n\n\n<p>Notre responsabilit\u00e9 dans le cadre de cette garantie se limite exclusivement \u00e0 la r\u00e9paration, au remplacement ou au remboursement du produit d\u00e9fectueux. Nous ne sommes pas responsables des :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dommages cons\u00e9cutifs ou accessoires<\/li>\n\n\n\n<li>Frais de main-d'\u0153uvre associ\u00e9s \u00e0 la r\u00e9installation ou au diagnostic<\/li>\n\n\n\n<li>Pertes r\u00e9sultant des interruptions de fonctionnement ou des retards d'int\u00e9gration<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Coordonn\u00e9es<\/h2>\n\n\n\n<p><strong><strong><strong>RJY Display\u00ae<\/strong><\/strong> \u2013 Service de Garantie<\/strong><br>E-mail : <a href=\"mailto:rjoytek@rjyi.net\" target=\"_blank\" rel=\"noreferrer noopener\">rjoytek@rjyi.net<\/a><br>Adresse du bureau : B\u00e2timent 7, bureau 301, Parc industriel futur \u2022 Hangcheng Zhigu Zhongcheng, district de Bao'an, Guangdong, Chine.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: October 21, 2021Applies To: All hardware products manufactured or supplied by RJY Display\u00ae We stand behind the reliability and long-term performance of our display modules, touchscreen assemblies, and embedded interface solutions. We offer a standard 12-month limited warranty on most products, unless otherwise specified in the sales agreement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":800,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5475","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.8.3.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Effective Date: October 21, 2021Applies To: All hardware products manufactured or supplied by RJY Display\u00ae We stand behind the reliability and long-term performance of our display modules, touchscreen assemblies, and embedded interface solutions. 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We offer a standard 12-month limited warranty on most products, unless otherwise specified in the sales agreement or datasheet. Warranty Coverage This","twitter:image":"https:\/\/rjoytek.com\/wp-content\/uploads\/2024\/08\/cropped-LOGO.png"},"aioseo_meta_data":{"post_id":"5475","title":null,"description":null,"keywords":null,"keyphrases":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_custom_image_width":null,"og_custom_image_height":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":true,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"none","tabs":null,"priority":null,"frequency":null,"local_seo":null,"created":"2025-08-13 03:17:18","updated":"2026-04-25 04:06:30"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/rjoytek.com\/fr\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tWarranty Policy\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/rjoytek.com\/fr"},{"label":"Warranty Policy","link":"https:\/\/rjoytek.com\/fr\/politique-de-garantie\/"}],"_links":{"self":[{"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/pages\/5475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/comments?post=5475"}],"version-history":[{"count":6,"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/pages\/5475\/revisions"}],"predecessor-version":[{"id":15290,"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/pages\/5475\/revisions\/15290"}],"wp:attachment":[{"href":"https:\/\/rjoytek.com\/fr\/wp-json\/wp\/v2\/media?parent=5475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}