{"id":5475,"date":"2021-10-01T13:01:38","date_gmt":"2021-10-01T13:01:38","guid":{"rendered":"https:\/\/the7.io\/business-advisors\/?page_id=5475"},"modified":"2025-07-29T06:31:48","modified_gmt":"2025-07-29T06:31:48","slug":"garantierichtlinie","status":"publish","type":"page","link":"https:\/\/rjoytek.com\/de\/garantierichtlinie\/","title":{"rendered":"Garantierichtlinie"},"content":{"rendered":"<p><strong>Inkrafttretensdatum: 21. Oktober 2021<\/strong><br><strong>Gilt f\u00fcr:<\/strong> Alle von uns hergestellten oder gelieferten Hardwareprodukte <strong><strong>RJY Display\u00ae<\/strong><\/strong><\/p>\n\n\n\n<p>Wir stehen f\u00fcr die Zuverl\u00e4ssigkeit und Langzeitperformance unserer Displaymodule, Touchscreen-Einheiten und eingebetteten Interface-L\u00f6sungen. Wir bieten eine standardm\u00e4\u00dfige <strong>12-monatige eingeschr\u00e4nkte Garantie<\/strong> f\u00fcr die meisten Produkte, sofern nicht anders im Verkaufsvertrag oder Datenblatt angegeben.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-warranty-coverage\" style=\"font-size:26px\">Garantieumfang<\/h2>\n\n\n\n<p>Diese Garantie deckt <strong>Material- und Verarbeitungsfehler<\/strong> unter normalen Nutzungsbedingungen w\u00e4hrend der Garantiezeit ab.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-covered-components\">Abgedeckte Komponenten:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>TFT-LCD-Panels (TN\/IPS\/Transflektiv)<\/li>\n\n\n\n<li>Kapazitive\/resistive Touchpanels<\/li>\n\n\n\n<li>Optische Bonding-Schichten (OCA\/LOCA)<\/li>\n\n\n\n<li>FPC-Kabel, Steckverbinder und Interface-Boards (sofern von uns geliefert)<\/li>\n\n\n\n<li>Display-Treiber-ICs, Touch-Controller-ICs und integrierte Schaltkreise<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-covered-conditions\">Abgedeckte Fehlerbilder:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tote Pixel, die ISO-Standardgrenzwerte \u00fcberschreiten<\/li>\n\n\n\n<li>Touch-Controller-Fehlerfunktion oder Erkennungsverlust<\/li>\n\n\n\n<li>Hintergrundbeleuchtungsausfall (nicht mechanisch)<\/li>\n\n\n\n<li>Interface-Instabilit\u00e4t aufgrund interner Schaltkreisfehler<\/li>\n\n\n\n<li>Bonding-Delamination oder Tr\u00fcbung (innerhalb des spezifizierten Temperaturbereichs)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Garantieausschl\u00fcsse<\/h2>\n\n\n\n<p>Die Garantie deckt <strong>Die Garantie<\/strong> keine Sch\u00e4den oder Ausf\u00e4lle ab, die verursacht wurden durch:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unsachgem\u00e4\u00dfe Integration oder Einbau in Host-Systeme<\/li>\n\n\n\n<li>\u00dcberspannung, Verpolung oder ESD au\u00dferhalb der Spezifikation<\/li>\n\n\n\n<li>Mechanische Belastung, Biegen, Sto\u00df oder physische Besch\u00e4digung<\/li>\n\n\n\n<li>Nutzung au\u00dferhalb spezifizierter Temperatur-\/Feuchtigkeitsgrenzen<\/li>\n\n\n\n<li>Nicht genehmigte Modifikationen, L\u00f6tarbeiten oder Reparaturen<\/li>\n\n\n\n<li>Nat\u00fcrliche Alterung, geringf\u00fcgige Helligkeitsreduktion oder Farbverschiebung<\/li>\n<\/ul>\n\n\n\n<p>Sonderanfertigungen (z.B. logo-bedruckte Abdeckgl\u00e4ser, modifizierte FPC-Layouts) sind nur bei best\u00e4tigten Material- oder Prozessfehlern abgedeckt.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Garantiedauer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standardlaufzeit: <strong>12 Monate<\/strong> ab Auslieferungsdatum<\/li>\n\n\n\n<li>F\u00fcr Langzeitprojekte oder nach Sondervereinbarung <strong>k\u00f6nnen verl\u00e4ngerte Garantiezeiten (18\u201336 Monate)<\/strong> zum Zeitpunkt der Angebotserstellung vereinbart werden<\/li>\n<\/ul>\n\n\n\n<p>Bitte ziehen Sie Ihre Rechnung, Lieferschein oder Vertrag zur \u00dcberpr\u00fcfung der g\u00fcltigen Garantiedauer heran.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">So reichen Sie einen Garantieanspruch ein<\/h2>\n\n\n\n<p>Wenn Sie w\u00e4hrend der Garantiezeit ein Produktproblem feststellen, kontaktieren Sie bitte direkt Ihren <strong>zugewiesenen Vertriebsmanager<\/strong> Dieser wird mit unserem internen Engineering-Team die Beurteilung koordinieren und Sie durch die n\u00e4chsten Schritte f\u00fchren.<\/p>\n\n\n\n<p>Zur effizienten Unterst\u00fctzung bereiten Sie bitte folgende Informationen vor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auftragsbest\u00e4tigungsnummer oder Rechnungsreferenz<\/li>\n\n\n\n<li>Produktteilenummer und Chargennummer (sofern verf\u00fcgbar)<\/li>\n\n\n\n<li>Problembeschreibung inklusive Nutzungsumgebung<\/li>\n\n\n\n<li>Fotografien oder Videos, die den Fehler eindeutig zeigen<\/li>\n<\/ul>\n\n\n\n<p>Unser Vertriebs- und Technikteam wird die Angelegenheit innerhalb von <strong>3\u20135 Werktagen<\/strong>gemeinsam auswerten und Sie informieren, ob es sich um einen Garantiefall handelt.<\/p>\n\n\n\n<p>Bitte senden Sie kein Produkt zur\u00fcck, bevor Sie keine schriftliche Anweisung unseres Teams erhalten haben.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Garantieregulierung<\/h2>\n\n\n\n<p>Sobald der Fall als Garantiefall best\u00e4tigt wurde, arrangieren wir je nach Projektzeitplan und Produktverf\u00fcgbarkeit die geeignetste L\u00f6sung:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reparatur<\/strong> \u2013 Wenn durchf\u00fchrbar und innerhalb angemessener Bearbeitungszeit<\/li>\n\n\n\n<li><strong>Austausch<\/strong> \u2013 Mit baugleicher oder funktional gleichwertiger Einheit<\/li>\n\n\n\n<li><strong>Gutschrift<\/strong> \u2013 In bestimmten F\u00e4llen wie eingestellten Artikeln oder Mengenverz\u00f6gerungen<\/li>\n<\/ul>\n\n\n\n<p>Alle Abwicklungen erfolgen durch Ihren Vertriebsansprechpartner. Garantieaustausche verl\u00e4ngern oder erneuern nicht die urspr\u00fcngliche Garantiedauer.<\/p>\n\n\n\n<p>Bei gro\u00dfvolumigen oder kundenspezifischen Produkten k\u00f6nnen je nach Standort und Integrationsstadium teilweise Chargenr\u00fccknahmen oder technische Vor-Ort-Unterst\u00fctzung angeboten werden.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Haftungsbeschr\u00e4nkung<\/h2>\n\n\n\n<p>Unsere Haftung im Rahmen dieser Garantie beschr\u00e4nkt sich ausschlie\u00dflich auf Reparatur, Austausch oder R\u00fcckerstattung des fehlerhaften Produkts. Wir sind nicht verantwortlich f\u00fcr:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Folge- oder Zufallssch\u00e4den<\/li>\n\n\n\n<li>Mit der Wiederinstallation oder Diagnose verbundene Arbeitskosten<\/li>\n\n\n\n<li>Verluste infolge von Ausfallzeiten oder verz\u00f6gerter Integration<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Kontaktinformationen<\/h2>\n\n\n\n<p><strong><strong><strong>RJY Display\u00ae<\/strong><\/strong> \u2013 Garantieservice<\/strong><br>E-Mail: <a href=\"mailto:rjoytek@rjyi.net\" target=\"_blank\" rel=\"noreferrer noopener\">rjoytek@rjyi.net<\/a><br>B\u00fcroadresse: Raum 301, Geb\u00e4ude 7, Hangcheng Zhigu \u2022 Zhongcheng Future Industrial Park, Bezirk Bao\u2019an, Guangdong, China.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: October 21, 2021Applies To: All hardware products manufactured or supplied by RJY Display\u00ae We stand behind the reliability and long-term performance of our display modules, touchscreen assemblies, and embedded interface solutions. We offer a standard 12-month limited warranty on most products, unless otherwise specified in the sales agreement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":800,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5475","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.8.3.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Effective Date: October 21, 2021Applies To: All hardware products manufactured or supplied by RJY Display\u00ae We stand behind the reliability and long-term performance of our display modules, touchscreen assemblies, and embedded interface solutions. 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We offer a standard 12-month limited warranty on most products, unless otherwise specified in the sales agreement or datasheet. Warranty Coverage This","twitter:image":"https:\/\/rjoytek.com\/wp-content\/uploads\/2024\/08\/cropped-LOGO.png"},"aioseo_meta_data":{"post_id":"5475","title":null,"description":null,"keywords":null,"keyphrases":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_custom_image_width":null,"og_custom_image_height":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":true,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"none","tabs":null,"priority":null,"frequency":null,"local_seo":null,"created":"2025-08-13 03:17:18","updated":"2026-04-27 21:53:51"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/rjoytek.com\/de\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tWarranty Policy\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/rjoytek.com\/de"},{"label":"Warranty Policy","link":"https:\/\/rjoytek.com\/de\/garantierichtlinie\/"}],"_links":{"self":[{"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/pages\/5475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/comments?post=5475"}],"version-history":[{"count":6,"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/pages\/5475\/revisions"}],"predecessor-version":[{"id":15290,"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/pages\/5475\/revisions\/15290"}],"wp:attachment":[{"href":"https:\/\/rjoytek.com\/de\/wp-json\/wp\/v2\/media?parent=5475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}